Frequently Asked Questions (FAQ's)
Do prices include all taxes and fees?
Generally yes! If there are any additional taxes/fees, they will be small. More notable exceptions include (but are not limited to) those traveling to Hawaii ($4-$10/nt) or Aruba ($10-$21/nt).
When should I book my flight / transportation?
We strongly suggest that you wait to make any flight or transportation arrangements until you've received your final resort confirmation number (usually in 2-3 business days).
Can I see a picture of the exact room?
Our resorts provide the finest accommodations. But since room numbers are not assigned until check-in, it's just not possible to see pictures of your exact villa.
Can I get an ocean view room?
Yes! Simply give us a call if you need a specific view. As you might expect, ocean view prices are always a bit higher. But we'll do our absolute best to find you a perfect rental.
What is the maximum occupancy of my villa?
Depending on the resort, studio rooms sleep 2-4, one-bedroom villas sleep 4, two-bedroom villas sleep 6-8, three-bedrooms villas sleep 8-10, and four-bedroom villas sleep 12+. Call us to confirm exact occupancy.
How much do I pay up-front?
NOTHING! We simply place a pending authorization on your credit card. But your card will not be charged until we secure your reservation. That's peace of mind!
Discounts for military, veterans, and first responders?
Yes! If active, email us from your .mil / gov't account. If inactive, email us proof of service. We'll send you a discount code within 24 hours. Thank you for your service!
How long do I have to decide?
Our rentals are first come, first served. If you find a vacation rental that meets your needs, we highly suggest you "Add to Cart" and checkout before it's gone!
I need a rental tomorrow! Help!
Don't worry! We'll expedite service as fast as we can. But remember, your reservation is not guaranteed until you've received your final resort confirmation number.
Nova Travel Club is awesome! Can I join the club?
Of course! And we make it worth your while to sign up. First, it's free to join. Second, you'll get special members-only travel offers. And third, we'll even give you a free gift just for signing up. Join today!
Still have questions? Call us at 818-446-NOVA (6682). We're here to help!